Disclaimer & Terms

In Search Of Stoke reserves the right to cancel any order and our only liability is to provide the customer with a refund.  “Errors”, prices, and availability of products and services on this site, are subject to change without notice.

Errors will be corrected where discovered. In Search Of Stoke reserves the right to revoke any stated offer, to correct any “Errors”, inaccuracies or omissions before during or after an order has been processed and submitted regardless if your credit card or account has been charged.

If your payment has been charged and your order has been cancelled, In Search Of Stoke will issue a credit to your credit card account in the exact amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Sales

Taxes and Duties
For international orders, a customs duty will be charged to you depending upon the country in which you reside. In Search Of Stoke is not responsible for payment of this duty.

Shipping
Orders are shipped within one day of order confirmation.  Orders are not shipped or delivered on weekends or holidays. Shipping rates are determined by weight and destination at point of purchase.  Our goal is to provide you with the quickest, most affordable and reliable shipping possible.

Returns

Orders within the UK may be returned or exchanged upon the conditions below.
We do not accept returns or exchanges for international order.

Returns within 30 Days require a Return Authorization Number.
Special orders and custom pieces are not returnable.

Regular merchandise may be returned or exchanged within 30 days provided the below conditions are met.
In Search Of Stoke is not responsible for shipping costs or import duties. We accept returns and exchanges for all regular merchandise that has been shipped within the United Kingdom.  Merchandise in sellable condition, with all original tags and packaging attached, may be returned or exchanged within 30 days of shipping date when accompanied by the original sales receipt and a return authorization number.  “Sellable condition” means merchandise must be in new, unused condition in its original packaging.  No returns on items that are not in “sellable condition.”  After 30 days, all sales are FINAL.  Items should be sent within 2 days of receiving your RA number or your RA number will be invalid. To receive a return authorization number, email Gareth@InSearchOfStoke.co.uk and provide your name, order number, item(s) you wish to return and reason for the return. You are responsible for the return shipping costs. In Search Of Stoke is not responsible for return shipping costs nor duty reimbursement in the case of international purchases. Items should be sent within 2 days of receiving your RA number or your RA number will be invalid.  In Search Of Stoke will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Upon our receiving and inspection of the merchandise, a refund will then be issued to the same credit card account with which the original purchase was made. We will process your return as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. If you return item(s) without a return authorization number, we will not refund you and you are responsible for the return shipping from In Search Of Stoke back to you. We have the right to deny refunds if the merchandise returned does not meet our return policy requirements. Exchanges and returns must shipped back to our storeroom within 2 days after the RA number received.